Is legit. Replica is a type of flattery. The manufacturing world is full of compliments in those terms.

Is legit. Replica is a type of flattery. The manufacturing world is full of compliments in those terms.

You are looking for in the customer support centre please contact one of our Customer Service Representatives and we will help answer your questions if you are unable to find the information.

Customer Support Hours :

Note: We are after tips from our neighborhood wellness authorities for COVID-19. As a result of a volume that is high of and restrictions to the workplace ability, our reaction can be delayed.

1-866-458-2473 Americas: 8am-5pm, Mon-Fri PST European countries: 9am-5pm, Mon-Fri

E mail us Form Presently, our reaction time is 2 to 3 company times.

Fake knock-offs of Arc’teryx items are typical and several are particularly done well. Since convincing as the impostors could be nonetheless, when selecting an important bit of gear, it really is reassuring to verify authenticity. Fake items are frequently made out of substandard materials in unlawful operations. These factories bypass foibles built to protect employees while the environment, causing injury to both. Furthermore we quite often see websites that are fraudulent claim to sell authorized Arc’teryx services and products, sites which frequently look quite authentic.

Arc’teryx is constantly monitoring online auction internet sites along with fraudulent sites to safeguard our clients plus the Arc’teryx title. For those who have discovered or, even worse, actually purchased a Arc’teryx that is counterfeit product please report it. Forward an e-mail to us at We’re going to follow-up to you utilizing the information that is appropriate on the specific situation.

Simple tips to recognize counterfeit product/dealers

How exactly to spot a fraudulent site

The line that is bottom In the event that deal is simply too advisable that you be real, it most likely is. Spend money on the genuine thing; you deserve it. If you should be on another company’s site, do a little research in it or call us to see if they’re an official dealer of ours. Many fraudulent web sites won’t actually list any step-by-step email address; you’ll likely never be capable of finding a phone quantity, e-mail or business location. In the event that web site you’re looking to purchase from has got the term ‘Arcteryx’ included into the domain title plus it’s not one of this websites given just below, it really is most likely a site that is fraudulent. Also, any website aside from with internet domain names containing “sale”, “outlet” or “clearance” are most surely fraudulent.

A Store” feature on any product page to view a list of reputable dealers or buy direct from Arc’teryx by clicking the “Add to Cart” button if you are on our website, use the“Find.

Just how to figure out if a suspicious product is fraudulent

To be able to enjoy the most useful performance of our designs, construction and materials, make sure your purchase is authentic. The Arc’teryx guarantee just relates to products that are genuine we can not honor something that is certainly not created by us. Please assess your option very carefully.

Arc’teryx standards are high. From design right through to produce, all services and products undergo considerable evaluating and research, strict quality control inspections and standard retail representation. You should us to make and deliver the most effective, in all aspects.

Arc’teryx gear is exclusive and it has constantly had a definite check out it, with clean lines and construction that is minimalist. Maintaining this at heart most of the fake services and products we now have seen look nothing beats services and products we now have ever produced . Researching the model you’re looking to shop for online to compare other pictures is obviously a good concept, and can usually quickly recognize counterfeit services and products.

We see obviously not our products, there are a few models which are very close copies that often require expert analysis to determine authenticity while we consider the vast majority of the counterfeits. Be additional vigilant whenever buying listed here models:

Gamma MX Jacket/Hoody Gamma LT Jacket/Hoody Cerium LT Jacket/Hoody Thorium AR Jacket/Hoody Atom AR Hoody

Study below for a brief directory of features that frequently split up authentic and fake Arc’teryx services and products.

Logos: Tidy, exact, tightly stitched, aesthetically match the brand name standard and Arc’teryx is spelled precisely – view for the apostrophe.

Velcro tabs: Tapered form, supple product, no excess decoration or rubberized tabs.

Zippers: High quality YKK or Vislon zippers just, with color matched powder coated sliders.

Lamination: look for seam tape that is slim, pliable and cleanly used. Specialists inside our factories are very skilled, disciplined employees, effective at hard constructions.

Genuine hangtags: All items are labelled also branded, stitched in consistent and place.

How to handle it for those who have run into a fraudulent dealer or item

When you have found or, even worse, actually bought a Arc’teryx that is counterfeit product please report it. Forward a message to us at and also to the Canadian Anti-Fraud Centre at With an attestation from us that your particular item is counterfeit, you are able to frequently get the money-back through Visa or MasterCard (susceptible to time limitations) or often your debit card according to your bank. Simply phone the true quantity in the straight back of one’s bank card to begin a claim.

If you’re nevertheless concerned with the authenticity of a merchant or dealer, contact Consumer provider via our e mail us form or by phone 1-866-458-2473 (toll-free in the united states).

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