‘No reimbursement, not really a dime’: Man battles with Lowe’s getting washer, dryer delivered

‘No reimbursement, not really a dime’: Man battles with Lowe’s getting washer, dryer delivered

After three attempts, he looked to News 6 for help

ORLANDO, Fla. – When a Central Florida guy stated he previously trouble getting a $1,500 refund for a washer and dryer after three unsuccessful distribution efforts, he contacted Information 6 hoping to getting results.

“I have not had this type of aggravating experience buying items and services,” James Johnson said.

He along with his wife needed seriously to change the dryer and washer inside their Lake Nona house, so that they visited Lowe’s, where they discovered the collection of devices for sale.

The couple scheduled the two items to be delivered to their home by a third-party company that handles shipments for the home improvement store after charging the washer and dryer purchase to their Lowe’s credit card.

If the deliveryman arrived, Johnson discovered the delivery ended up being incomplete.

“He stated, ‘All We have is just a dryer’,” Johnson told Information 6. “No washer.”

Reluctant to accept a partial distribution, Johnson delivered the dryer as well as planned a delivery date that is new.

“I didn’t like to simply simply take control of a solitary product once you understand I experienced covered both,” he stated.

Based on Johnson, the distribution business later called to tell him the devices will be fallen down three times prior to when anticipated as well as a right time Johnson along with his spouse weren’t open to be house.

Johnson arranged for the next grouped member of the family become here as soon as the deliverymen came back.

“i obtained a telephone call at your workplace from my stepdaughter who’s panicking,” said Johnson. “She’s like, ‘Your washer and dryer are both here nevertheless the man regarding the vehicle claims the washer is damaged.’”

When it comes to time that is second Johnson declined to simply accept the things.

Then he gone back to Lowe’s, where Johnson stated he had been guaranteed both products will be delivered in good condition the weekend that is following.

“Saturday rolls around, now they appear by having a washer. No dryer,” Johnson stated. “I became dumbfounded. I really couldn’t think they are able to screw it up 3 x in a row.”

After buying the washer that is identical dryer set at home Depot, which Johnson stated ended up being effectively delivered 3 days later on, he gone back to Lowe’s to have a reimbursement when it comes to devices he previously initially bought there.

“(an manager that is assistant stated , ‘We’ll problem that reimbursement at this time. It should be seen by you 24 to 48 hours,” Johnson stated.

Johnson examined their Lowe’s charge card stability a days that are few therefore the $1,500 fee was nevertheless there.

“No reimbursement. Maybe maybe Not just a dime,” Johnson stated.

Johnson claims he had been struggling to achieve anybody whenever he called the consumer service quantity located on the Lowe’s website, so he said filed a dispute with all the bank that issued his Lowe’s charge card.

If the cost ended up being nevertheless perhaps perhaps perhaps not weeks that are reversed, Johnson called the credit card business once again.

“They explained my washer and dryer have been brought to the shop,” stated Johnson, whom claims he had been informed the $1,500 fee would stick to their bank card.

“We watch Channel 6 news each morning. I’m like, we’ve got to offer it a go,” said Johnson. “I called News 6.”

News 6 contacted the business workplace for Lowe’s by email. A Lowe’s representative quickly responded.

“Our goal is always to make sure we’re supplying an experience that is great every consumer. We apologize for the delays that Mr. Johnson experienced, and regret that individuals weren’t in a position to resolve this matter sooner,” he composed.

Within a day, Johnson stated he received a call through the regional Lowe’s shop apologizing for the distribution problems and offering a complete reimbursement.

“Man, they have results,” Johnson stated of their experience with Information 6. “They definitely get outcomes. Therefore I’m thrilled.”

Copyright 2020 by WKMG ClickOrlando – All legal rights reserved.

Concerning the Author:

Mike DeForest

Emmy Award-winning investigative reporter Mike DeForest happens to be Central that is covering Florida for longer than fifteen years. Mike joined Information 6 just like Florida officials started counting hanging chads within the aftermath of this 2000 election that is presidential. Ever since then, he’s got covered a few of the news events that are biggest in Central Florida.

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