After three attempts, he looked to News 6 for help
ORLANDO, Fla. вЂ“ When a Central Florida guy stated he previously trouble getting a $1,500 refund for a washer and dryer after three unsuccessful distribution efforts, he contacted Information 6 hoping to getting results.
вЂњI have not had this type of aggravating experience buying items and services,вЂќ James Johnson said.
He along with his wife needed seriously to change the dryer and washer inside their Lake Nona house, so that they visited LoweвЂ™s, where they discovered the collection of devices for sale.
The couple scheduled the two items to be delivered to their home by a third-party company that handles shipments for the home improvement store after charging the washer and dryer purchase to their LoweвЂ™s credit card.
If the deliveryman arrived, Johnson discovered the delivery ended up being incomplete.
“He stated, ‘All We have is just a dryer’,” Johnson told Information 6. “No washer.”
Reluctant to accept a partial distribution, Johnson delivered the dryer as well as planned a delivery date that is new.
“I didn’t like to simply simply take control of a solitary product once you understand I experienced covered both,” he stated.
Based on Johnson, the distribution business later called to tell him the devices will be fallen down three times prior to when anticipated as well as a right time Johnson along with his spouse weren’t open to be house.
Johnson arranged for the next grouped member of the family become here as soon as the deliverymen came back.
вЂњi obtained a telephone call at your workplace from my stepdaughter whoвЂ™s panicking,вЂќ said Johnson. вЂњSheвЂ™s like, вЂYour washer and dryer are both here nevertheless the man regarding the vehicle claims the washer is damaged.вЂ™вЂќ
When it comes to time that is second Johnson declined to simply accept the things.
Then he gone back to LoweвЂ™s, where Johnson stated he had been guaranteed both products will be delivered in good condition the weekend that is following.
вЂњSaturday rolls around, now they appear by having a washer. No dryer,вЂќ Johnson stated. вЂњI became dumbfounded. I really couldnвЂ™t think they are able to screw it up 3 x in a row.вЂќ
After buying the washer that is identical dryer set at home Depot, which Johnson stated ended up being effectively delivered 3 days later on, he gone back to Lowe’s to have a reimbursement when it comes to devices he previously initially bought there.
Johnson examined their LoweвЂ™s charge card stability a days that are few therefore the $1,500 fee was nevertheless there.
вЂњNo reimbursement. Maybe maybe Not just a dime,вЂќ Johnson stated.
Johnson claims he had been struggling to achieve anybody whenever he called the consumer service quantity located on the LoweвЂ™s website, so he said filed a dispute with all the bank that issued his LoweвЂ™s charge card.
If the cost ended up being nevertheless perhaps perhaps perhaps not weeks that are reversed, Johnson called the credit card business once again.
“They explained my washer and dryer have been brought to the shop,” stated Johnson, whom claims he had been informed the $1,500 fee would stick to their bank card.
вЂњWe watch Channel 6 news each morning. IвЂ™m like, weвЂ™ve got to offer it a go,вЂќ said Johnson. вЂњI called News 6.вЂќ
News 6 contacted the business workplace for LoweвЂ™s by email. A LoweвЂ™s representative quickly responded.
“Our goal is always to make sure weвЂ™re supplying an experience that is great every consumer. We apologize for the delays that Mr. Johnson experienced, and regret that individuals werenвЂ™t in a position to resolve this matter sooner,” he composed.
Within a day, Johnson stated he received a call through the regional Lowe’s shop apologizing for the distribution problems and offering a complete reimbursement.
вЂњMan, they have results,вЂќ Johnson stated of their experience with Information 6. вЂњThey definitely get outcomes. Therefore IвЂ™m thrilled.вЂќ
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Concerning the Author:
Emmy Award-winning investigative reporter Mike DeForest happens to be Central that is covering Florida for longer than fifteen years. Mike joined Information 6 just like Florida officials started counting hanging chads within the aftermath of this 2000 election that is presidential. Ever since then, he’s got covered a few of the news events that are biggest in Central Florida.